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HSI Outreach Counselor (Community/Outreach Counselor)
Category: Administrative and Professional
Department: Science, Technology, Engineering & Mathematics
Locations: Springfield, MA
Posted: Dec 5, 2023
Closes: Open Until Filled
Type: Full-time
Position ID: 170597

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:


Reporting to the STEM Starter Academy Coordinator, the STEM Navigator will support students, help them access available resources, find a rewarding career pathway, and navigate their way to graduation. This person collaborates with undergraduate faculty and the STEM Center staff to facilitate and support the curricular and co-curricular development and retention of students majoring in STEM disciplines at STCC. The STEM Navigator identifies academic support services and workshops and provides individual and small group coaching and consultative services designed to assist STEM students with developing and implementing skills and strategies to succeed academically in addition to the following responsibilities.

  • Collaborates with Career Services to connect students with employers, internships, and job fairs.
  • Supports the Summer Bridge Program and Summer STEM Camps by recruiting local high school STEM majors to the Summer Bridge Program and STEM summer camps. This person will also recruit faculty, tutors, and assistants to run the summer bridge program and summer camps. Duties also include planning STEM cohort-building activities and events throughout the summer, reviewing Bridge applications, and fielding questions from applicants.
  • Case manages SSA and STEM students & students that are in STEM-related courses.
  • Assists with outreach programming to promote and recruit students into the STEM division and the STEM Starter Academy and HSI grants.
  • Meets with students (1:1, groups, etc.) to advise and coach on major/career decision-making, study skills, self-marketing (resumes, interviewing, networking, LinkedIn, etc.), job/internship opportunities, and career readiness.
  • Ensures good record keeping on student interactions and work with the STEM Starter Academy grant to document student case management.
  • Develops and implements appropriate workshops and programming when necessary.
  • Builds partnerships with faculty and staff at STCC and other institutions to create research experiences and STEM skill-building experiences for students.
  • Establishes and maintains relationships with other institutions in order to facilitate pipeline programs for SSA/ STEM students to transition into four-year programs at local colleges and universities.
  • Builds collaborations with faculty of research institutions and community partners to create internship opportunities.
  • Supports the SSA Coordinator and HSI Director with data collection, surveys, and submission to Massachusetts Department of Higher Education every semester.
  • Assists with outreach programming to promote the division, and the grant, and recruit students and employers.
  • Assists with the overall day-to-day operations of the STEM Starter Academy Success Program and HSI Grants.

Abilities and Skills:

  • Minimum of two (2) years of related experience.
  • Highly motivated, resourceful, and self-directed with the ability to deliver in a fast paced environment.
  • Ability to manage multiple projects at the same time and to meet deadlines.
  • Ability to handle sensitive information appropriately.
  • Very strong attention to detail.
  • Maintains professional knowledge in applicable areas (i.e., holds a working knowledge of assigned areas; researches new trends and advances in the profession; reads professional literature; attends conferences, workshops, and training sessions).
  • Performs several STEM Center tasks (i.e., schedules student appointments; answers telephone calls; types, copies, and files documents; and processes outgoing mail.).
  • Interacts with STCC departments, local agencies, and individuals.
  • Participates in college, division, and department meetings, events, and training as recommended and approved by the supervisor. Participates in professional development opportunities, college committees, work groups, task forces, and other professional organizations as the supervisor approves.
  • The STEM Navigator performs other duties and responsibilities related to those listed above, which maintain the basic level of the position, including experience with Microsoft Office and Google applications, excellent oral, written, and interpersonal skills; and a demonstrated ability to communicate and collaborate effectively with a diverse constituency of faculty, staff, and students.


  • Bachelor's degree in counseling, Education, or a closely related field with two (2) years of experience and training involving career counseling and/or academic advising.
  • Works well with diverse and underrepresented student populations.
  • Encompasses creative problem-solving capabilities.
  • Demonstrates the ability to maintain confidentiality and adhere to FERPA regulations.
  • Works independently as well as part of a team.


Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.


This position is in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain stationary 50% of the time. This person needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment, i.e., a copier. This person frequently communicates with students, faculty, and staff. Must be able to exchange accurate information in these situations.

Additional Information:

Salary: $47,597 - $56,636 Grade 3
Benefits: Yes
Union: MCCC
Grant Funded: Yes
Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.


Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

All available positions are located at: which applicants must apply online by submitting a cover letter**, resume and three (3) professional references.

**Cover letter must demonstrate how your education and experience qualifies you for this position.


STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.


Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Springfield Technical Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.


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