Senior Enrollment Counselor (Senior Financial Aid Counselor)

Springfield Technical Community College

Springfield Technical Community College

Accounting & Finance, Legal
Posted on Saturday, March 16, 2024

Springfield Technical Community College Job Posting: Senior Enrollment Counselor (Senior Financial Aid Counselor)


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Senior Enrollment Counselor (Senior Financial Aid Counselor)
Category: Administrative and Professional
Department: Student Financial Services
Locations: Springfield, MA
Posted: Mar 15, 2024
Closes: Open Until Filled
Type: Full-time
Position ID: 173720

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

The offices of Student Financial Services and Admissions (Enrollment Services) are currently seeking a Senior Enrollment Counselor (Financial Aid) to work in a fast-paced, high energy, and service-oriented environment. Reporting to both the Director of Student Transitions and the Associate Director of Student Financial Services, this position serves as a member of the Enrollment Services team and focuses on enrollment, retention and financial aid processes and services. The Senior Enrollment Counselor (Financial Aid) is primarily located in Student Financial Services and is cross-training in Admissions.

Responsibilities included but not limited to:

  • Supports customer service operations by counseling students and families on enrollment and the financial aid applications and processes.
  • Reviews and processes enrollment functions including admissions applications and financial aid file review, including verification and packaging of federal, state and institutional aid.
  • Manages a caseload of students from recruitment through enrollment.
  • Participates in enrollment, retention and financial aid outreach campaigns and events to support applicants, currently enrolled students and returning students, including evenings and weekends when required.
  • Conducts enrollment services (admissions and financial aid) presentations to various internal and external constituencies.
  • Performs and manages communication to various financial aid/student account groups.
  • Provides reporting, processing and deregistration support as part of the enrollment services team.
  • Participate in college, division, and department meetings, events and training as recommended and approved by supervisor.
  • Participate in professional development opportunities, college committees, work groups, task forces, and other professional organizations as approved by supervisor.
  • Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position.


  • Master's Degree and a minimum of 2 years' experience and/or training involving financial aid operations, or loan processing; or an equivalent combination of education, training, and experience.
  • Knowledge of admissions, enrollment, and student financial aid processes.
  • Experience working with Ellucian Student Information System Colleague, CRM Recruit, Signal Vine, and Microsoft Applications. Excellent counseling and advising skills supported by effective written and oral communication skills.
  • Ability to multitask in a fast-paced, high-energy, service-oriented environment while also possessing attention to detail.
  • Possess strong customer service, organizational and analytical skills.
  • Ability to work collaboratively in a diverse, inclusive and student-centered environment, and with students and prospective students of various learning styles, cultures, identities, and life-experiences.
  • Ability to maintain effective, collaborative working relationships with internal and external colleagues and constituents.
  • Ability to work independently, and as a team player, and be able to work under pressure.


Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.


Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information.

Additional Information:

Salary: $52,754 - $75,632, Grade 4
Benefits: Yes, full time position. 37.5 hours per week between 8 a.m. and 5 p.m. Requires flexibility to work occasional evenings and/or weekends as demand dictates.
Union: MCCC
Grant Funded: No
Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.


Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

All available positions are located at: which applicants must apply online by submitting a cover letter**, resume and three (3) professional references.

**Cover letter must demonstrate how your education and experience qualifies you for this position.


STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.


Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Springfield Technical Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.


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