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Academic and Transfer Counselor, Lead: Female Leadership and Mentoring Program
Category: Student Affairs
Department: Student Affairs
Locations: Spingfield, MA
Posted: Apr 30, 2024
Closes: Open Until Filled
Type: Full-time
Position ID: 175238

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

STCC is seeking an Academic and Transfer Counselor for the Lead: Female Leadership and Mentoring Program, which seeks to improve access, retention, and completion of underrepresented female-identifying students at STCC.

Reporting to the Assistant Dean of Student Initiatives, the Academic and Transfer Counselor is responsible for holistically supporting program participants with all aspects of college procedures, programs, and services pertaining to registration, retention, student success, and transfer. This position is responsible for researching and implementing best practices; collecting, submitting, and analyzing student success data; program reporting; planning, leading, and evaluating individual and group advising, career or transfer events, and enrichment activities. Academic and Transfer Counselor works collaboratively to ensure every program participant is provided with individualized support and with proactive career, academic, and transfer counseling.


  • Provide information, support, and guidance to current and potential program participants regarding college programs, student support services, financial assistance, and academic advising.
  • Responsible for onboarding program participants, conducting intake meetings, administering entry surveys, facilitating the Learning and Study Strategies Inventory, and assisting with academic planning.
  • Oversee and implement community service and leadership opportunities to enhance program participation.
  • Work collaboratively with program participants to establish academic plans according to their degree program and educational pathway.
  • Advise and register students for course registration, graduation requirements, and major or degree program changes based on their interests, transferability, and academic success.
  • Work with students who are uncertain about their major/career pathway to clarify their interests and map out an appropriate academic plan.
  • Track enrollment, retention, and graduation/transfer dates; Maintain files and records.
  • Initiate communication and engage in ongoing outreach with students via phone, text, e-mail, and one-on-one contact to maintain and establish relationships for the purpose of retaining the student population.
  • Monitor and provide outreach using the Early Alert system and provide academic solutions to overcome barriers to retention and/or registration.
  • Each semester, consult with pending graduates to discuss transfer opportunities and schedule trips to transfer institutions.
  • Meet with students to discuss potential careers and provide information on institutions that offer programs with appropriate preparation for intended career(s.) Assist students in utilizing online resources to access transfer and financial aid information.
  • Assist students in learning about their transfer options by providing information on costs, size, location, areas of specialization, and overall "fit" at those institutions.
  • Assist students in identifying, completing, and submitting the appropriate transfer applications and support documentation.
  • Coordinate and supervise transfer and cultural trips. Include a campus tour, information session, and transcript review sessions.
  • Promote the use of college-wide systems by guiding program participants through processes such as registration, payments, financial aid tracking status, and student academic statuses;
  • Resolve participant challenges by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions to aid with persistence, and escalating unresolved problems.
  • Serve as a liaison to faculty, staff, and community members in response to program participants.
  • Develop, assess, and facilitate co-curricular programming, including leadership, social, and educational programs.
  • Must be flexible and willing to assist during peak registration times, rotating between in-person and electronic customer service duties.
  • Anticipate and meet all program participant needs accurately, professionally, and with a commitment to student satisfaction.
  • Responsible for supervising student employees, including Lead Peer Advisors and Peer Tutors
  • Responsible for working cross-functionally with other teams, building customer relationships, and other special projects, as necessary.
  • Performs other duties and responsibilities related to those listed above, which do not alter the basic level of the position.


  • Master's degree in Education, Counseling, Psychology, or closely related field;
  • 3-5 years of experience and/or training involving college admissions, academic advising, career development, program/project management, or an equivalent combination of education, training, and experience.
  • Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
  • Experience successfully planning, executing, and evaluating programs and initiatives.
  • Excellent written and oral communication skills, as well as public presentation skills.
  • Commitment to providing excellent customer service.
  • Creative problem-solving abilities.

Preferred Qualifications:

  • Master's Degree in Student Affairs or related field
  • Ellucian Student Information Systems experience preferred.
  • Experience working in community college.
  • Bilingual or Bicultural (Spanish and English).
  • Experience working with and supporting a culturally diverse population in a Hispanic-Serving Institution.


Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.


Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information in these situations.

Additional Information:

Salary: $64,292 - $77,460, Grade 5
Benefits: Yes
Union: MCCC
Grant Funded: No
Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.


Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

All available positions are located at: which applicants must apply online by submitting a cover letter**, resume and three (3) professional references.

**Cover letter must demonstrate how your education and experience qualifies you for this position.


STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.


Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Springfield Technical Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.


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