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Support Staff - Enrollment Services, Part-time
Category: Office/Clerical Support
Department: Student Affairs
Locations: Springfield, MA
Posted: Jul 1, 2024
Closes: Open Until Filled
Type: PT No Benefits
Position ID: 178333

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

The Offices of Admissions, Testing & Assessment, and Student Financial Services (Enrollment Services) are currently seeking to fill a part-time clerical position. This position serves as a
member of the Enrollment Services team, focusing on general office management and enrollment functions. The person in this role will assist with the daily activities of Enrollment Services
including general office filing, record management and customer service functions. In addition, this individual will provide support to the Admissions Office as a member of the team
to support Clerical office functions as listed.

RESPONSIBILITIES include, but are not limited to:

  • Assist in the daily operations in the primary assignment, which is the Admissions Office.
  • Cross training in other enrollment offices to provide support on an as needed basis.
  • Providing excellent customer service at all times.
  • Process transfer credit reports.
  • Update transcripts and student records.
  • Greeting office visitors, answering phones, emails and other clerical functions.
  • Responding to inquiries and prospects through Customer Relationship Management System.
  • Providing support on coordination of large enrollment events.
  • Contributes to a work environment that encourages and promotes diversity and inclusion.
  • Demonstrates 100% time-on-task; adheres to college and routine office procedures, and regulations.
  • Participate in college, division, department meetings, events and training as recommended and approved by the supervisor.
  • Participate in professional development opportunities, college committees, work groups and task forces, and other professional organizations as approved by supervisor.
  • Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position.


  • Associate's degree preferred; Three years or more experience in a busy office environment.
  • Experience using and comfort with technology (basic Microsoft Office, etc.), as well as the ability and willingness to learn new computer-based programs.
  • Ability to work well with a diverse group of individuals and be perceptive and understanding of student concerns.
  • Must be team oriented, energetic, focused on details.
  • Must possess strong organizational and communication skills.
  • Must possess strong customer services skills.


Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary: $16 per hour.

Work Schedule: Part-time, up to 18 hours per week, Monday through Friday, hours negotiable between 8 a.m. and 5 p.m. Requires flexibility to work occasional evenings and/or weekends as demand dictates.

Benefits: No

Union: Non Union Position

Grant Funded: No

Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.


Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

All available positions are located at: which applicants must apply online by submitting a cover letter**, resume and three (3) professional references.

**Cover letter must demonstrate how your education and experience qualifies you for this position.


STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.


Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Springfield Technical Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.

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