Multimedia Support Specialist – Temporary

Tufts University

Tufts University

Medford, MA, USA
Posted on Thursday, July 27, 2023


Multimedia Support Specialist – Temporary Position

  • Do you love event support and video production?
  • Do you have experience in AV system installations or Hotel/Conference Center AV setup/operation?
  • Are you comfortable with remotely monitoring AV devices for system status and health?
  • Do you want to help develop intuitive user interfaces for real-world devices?
  • Are you interested in learning to incorporate new teaching methods and devices into existing spaces?

Join our A/V Team

Our A/V team is out in the community every day, getting to know the faculty, staff, and students as they support the diverse needs that make Tufts a great place to work! If you are passionate about providing great service, want to work with a group of talented people, and you'd like to get some experience at a top research university, check out this listing and apply today!

This is a temporary position and will be working through Tufts Temps (agency).

Location: On-site, Medford based

Hours: 11am – 8pm

What You'll Do

The Multimedia Support Specialist plays an important role providing superior technical audio-visual support, service, consultation and maintenance to all members of the Tufts University community, across of suite of services, including:

  • Classroom and lab technology
  • Digital and analog audiovisual/multimedia systems and services
  • Event and meeting space technology and general live event assistance
  • Event planning, coordination, and support
  • Conferencing and collaboration services (e.g. video, web, and teleconferencing)
  • Videography and streaming services
  • Lecture and content capture services

Responsibilities include:

  • Provides technical support for multimedia presentations that take place in a multitude of locations on campus (classrooms, meetings, conferences, etc.) and facility rentals
  • Advises and trains faculty, students and staff on the effective use of multimedia systems
  • Furnishing Tier 2 frontline support for end user desktop (Windows and Mac), software, and other technology services
  • Creating and updating both end-user facing and internal technical documentation
  • Participating in periodic project work to implement upgrades to spaces, as well as deploy new and enhanced multimedia services to the Tufts community

What We're Looking For

Basic Requirements:

  • Knowledge and skills that are typically acquired through a High School diploma or GED and 3 years of experience in the direct delivery of IT and audiovisual/multimedia support services
  • Experience with audiovisual ecosystems; classrooms, lecture halls, conference rooms
  • A thorough understanding of audio/video signal routing
  • Demonstrated experience reading and understanding AV schematics and renderings
  • Ability to troubleshoot effectively in a fast-paced environment
  • Proficiency with both Mac and Windows operating systems
  • Excellent organizational, time management, and communication skills
  • Ability to work with a variety of users and expertise promoting a customer service-oriented attitude
  • Knowledge of the current AV industry and commercial AV technologies
  • Valid driver’s license
Tufts University is an equal opportunity employer.