Senior Customer Success Engineer



Customer Service, Sales & Business Development
Burlington, MA, USA · Remote
Posted on Thursday, May 2, 2024

Senior Customer Success Engineer

Looking for an innovative, high-growth company in one of the hottest segments of the security market? Look no further than Veracode!

Veracode is recognized as a premier provider of SaaS-based software security solutions, transforming the way companies secure applications in today’s software-driven world. Veracode recently acquired Longbow Security, a pioneer in security risk management for cloud-native environments, underscoring our commitment to help organizations effectively manage and reduce application risk across the growing attack surface.

We are seeking a highly skilled and experienced Senior Customer Success Engineer to join our team, supporting our latest acquisition of Longbow Security. As the Senior Customer Success Engineer you will play a critical role in building and sustaining customer relationships while driving the adoption and success of the Longbow platform advancing Veracode in the application security posture management space.

The ideal candidate will have a mix of technical and business savvy bringing a consultative mindset and approach, an ability to work cross functionally, and strong presentation skills. Veracode has created an environment that fosters upward mobility and career growth so we are searching for high energy, hard-working individuals that would like to grow with us.

What you will be responsible for:

  • Discover and understand the technologies, solutions, constraints, and challenges for a cloud security, application security, and vulnerability management program
  • Match Veracode solutions to customer's technical, security, and business needs.
  • Assist and advise on the effective use of Veracode security products and their alignment with a customer's environment
  • Collaborate with Customer Success Managers on designated accounts through customer onboarding to ensure a successful customer launch
  • Demonstrate and integrate Veracode products across the entire software development toolchain
  • Present Veracode and Longbow’s vision, strategy and product roadmaps to executives and technical management.
  • Provide customer-oriented feedback to internal product development groups to guide the future direction of the Longbow and Veracode solutions.

Desired Experience

  • Minimum five years’ experience in the information security or software development industry.
  • Customer facing experience with strong listening and business relationship skills
  • Ability to collaborate with and motivate groups towards a unified goal
  • Must be effective working independently and in a team setting
  • Public cloud and cloud security fundamentals (e.g., AWS, Azure, GCP, cloud infrastructure security, container security)
  • Experience working and integrating with security tool APIs for both GraphQL and REST
  • System integration, automation, and cloud experience (e.g., Azure DevOps, GitHub, GitLab, Jenkins, etc.)
  • Hands on with cloud security solutions (e.g., Wiz, Orca, Palo Alto Prisma)
  • Scripting (Perl, Python, etc.), Java, .NET (C# and ASP, .Net) knowledge
  • Experience with architecting a secure SDLC in a modern development shop (DevOps, Agile, CI/CD).
  • Hands-on experience with application security solutions (Synopsis, Veracode, Checkmarx, Snyk, etc.)
  • Hands-on problem solver who is proactive and is able to self-manage a challenge through to resolution
  • Customer requirement gathering, prioritization and scoping experience
  • Enthusiastic, self-starter with a charismatic personality
  • Must be willing to travel 10-25%

Additional experience that will help you be successful

  • Secure SDLC and DevOps mindset and familiarity with Agile Frameworks (SAFE, Lean SD, etc.)
  • Network security experience
  • Familiarity with application security (URL manipulation, SQL injection, cross-site scripting, back-end authentication, password in memory, session hijacking, buffer overflow, web server configuration, credential management, clickjacking, etc.)
  • Containerization systems & orchestration (Docker, Kubernetes, etc.)
  • Bilingual in Spanish, Portuguese, or French

What we offer you:

  • Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
  • Wellness benefits to help you focus on what’s most important.
  • “Take What You Need” time off policy.
  • Extensive development and training offerings to help you grow your career at Veracode.
  • Generous 401k match to help save for your future.
  • Amazing community of professionals who take pride in what we do every day.

Compensation Transparency

In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States. Click here to view our compensation ranges by grade. Please note, specific compensation may be influenced by various factors including candidates experience, education, and work location.

Job Grade: Senior

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Fraudulent Recruitment Alert - Be Aware and Stay Informed

At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.

Here’s our recruitment promise to you:

  • Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
  • Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
  • Email Verification: Recruiting emails from Veracode will always originate from an “" email address.

If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at before taking any further action.