We’re looking for an experienced Fraud & Risk Manager who will lead a team of analysts in preventing fraud and risk throughout our North American markets here at Zipcar. The ideal candidate will be effective in being up-to-date on the latest trends, nurture a talented team and also help drive strategic efforts. This role will report into the Director of Trust & Safety.

Responsibilities

Be up-to-date on the latest risk trends that are not only unique to Zipcar, but the industry as a whole and develop mitigation efforts on the former.
Drive strategic efforts with a data driven mindset to ensure internal and external risk tools are optimized and identify new solutioning opportunities as needed.
Oversee day-to-day management of team responsible for assessing new members and payment risk
Develop metrics and KPIs to measure team performance

Develop and iterate on fraud/risk rules and tools to combat the latest trends and risky behavior
Manage relationships with third party vendors across payments, fraud, identity and chargebacks to leverage opportunities for improvements
Build relationships with cross-functional teams such as Community Management, Product, Claims, and Security to drive strategic efforts in fraud prevention

What drives success in this role:

5+ years in card not present environments, such as e-commerce platforms and two sided marketplaces
Have experience around payments, chargebacks, account takeovers and overall identity risk.
Prior experience leading a team – while not required, having a proven track record of nurturing a team is a plus!

Experience analyzing raw data and have a working familiarity around SQL/Looker

BostonMassachusettsUnited States of America

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