Revenue Operations Analyst III



IT, Operations
Chennai, Tamil Nadu, India
Posted on Thursday, May 25, 2023

At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are collaborative, take initiative, and get stuff done we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting-edge technologies and processes to delight our customers and rapidly increase revenues.

The Revenue Operations Analyst 3 position will drive efficiency and improve down funnel results through detailed analysis around our new business funnel, account executive, SDR, and Lead & Demo routing processes. This role will also support sales process initiatives, identify process/policy issues, analyze process data, and find solutions to drive meaningful results for the business. Reporting to the Manager of Revenue Operations (TBH), this role will partner with other departments including Sales, Marketing, Business Technologies, Global Enablement and Finance to be proactive in recommending improvements to drive total sales productivity.

The responsibilities of this opportunity include:

  • Detailed analysis of the new business processes that support our marketing, sales development rep, and account executive organizations. In addition, this role will also encompass any GTM efforts to drive & scale the new business organization.

  • Leverage tools such as Salesforce, Snowflake, Monte Carlo, and Pagerduty, to report on process effectiveness, understand data flows, and set up proactive alerting against processes

  • Provide insights, analysis and recommendations to key leadership

  • Document existing business/technical processes and ensure process changes to sales support systems are consistent with business needs to drive business outcomes

  • Proactively identify and solve for operational challenges in the GTM organization by benchmarking our processes against industry best practices and providing back recommendations and key considerations to the business

  • Manage data hygiene within SFDC & supporting systems

  • Support scoping and implementation of New Business Sales processes

A successful candidate will have the following qualifications:

  • Bachelor’s degree, major in Business, Finance/Accounting, Economics preferred

  • 4+ years of strong analytical experience in a systems operation, business analysis or sales operations role preferred

  • Familiarity with relational databases, data hierarchies and working with structured data inside of Salesforce and outside (Excel/ Tableau)

  • Ability to work through ambiguity, manage up, and build consensus across a variety of teams and stakeholders

  • Strong Excel skills required

  • Strong and reporting experience required

  • Experience working with sales, marketing or recruiting software

  • Exceptional interpersonal, organization and communication skills

  • Strong understanding of the entire sales funnel from MQL to close won revenue

  • Strong understanding of email sequencing, GTM motions, and GTM plays.

  • Strong organizational skills with the ability to execute proactively instead of reactively and lead a project from conception to completion

  • Strong attention to details and numbers

  • Comfortable operating in a fast-paced, dynamic environment

  • High degree of responsibility and ownership

  • Passion for continuous improvement and learning